Privacy policy

Last Updated: 29/07/2026

Welcome to Jovika ("we," "our," "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • Payment Information (processed securely through third-party payment gateways)
  • Order History

B. Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Time Spent on Pages
  • Referral Source
  • Date and Time of Visit

C. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Deliver products to your address
  • Process payments securely
  • Send order confirmations and shipping updates
  • Respond to customer support enquiries
  • Improve our products and services
  • Personalise your shopping experience
  • Detect and prevent fraud or unauthorised activity
  • Comply with legal obligations
  • Send promotional emails or offers (only where permitted or with your consent)

3. Payment Information

We do not store your debit card, credit card, UPI PIN, or banking credentials on our servers.

Payments are securely processed through trusted third-party payment providers such as:

  • Razorpay
  • Cashfree
  • PayU
  • Shopify Payments (where available)

These providers use industry-standard security measures to protect your payment information.

4. Cookies

Cookies are small text files stored on your device that help improve your experience.

We use cookies to:

  • Remember your preferences
  • Keep items in your shopping cart
  • Analyse website traffic
  • Improve website performance
  • Provide personalised content and advertisements
  • Measure marketing campaign performance

You can disable cookies through your browser settings, although some features of the website may not function properly.

5. Third-Party Services

We may share limited information with trusted third-party service providers who help us operate our business.

These may include:

  • Payment gateways
  • Shipping and logistics partners
  • Email marketing providers
  • Website analytics providers
  • Customer support platforms
  • Advertising partners (such as Meta and Google)

These providers only receive the information necessary to perform their services and are expected to protect your information.

6. Advertising & Analytics

We may use tools such as:

  • Google Analytics
  • Google Ads
  • Meta Pixel
  • Facebook Ads
  • Instagram Ads

These services may collect anonymous information regarding your browsing behaviour to help us improve our website and advertising campaigns.

You can manage your advertising preferences through your browser or the respective advertising platform.

7. Data Security

Protecting your personal information is important to us.

We implement reasonable technical and organisational measures, including:

  • SSL (Secure Socket Layer) encryption
  • Secure payment processing
  • Restricted access to customer information
  • Regular security monitoring
  • Trusted hosting providers

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Comply with legal and tax obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, we securely delete or anonymise it where appropriate.

9. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your personal information
  • Withdraw consent for marketing communications
  • Request a copy of your personal data
  • Object to certain processing activities

To exercise these rights, please contact us using the details below.

10. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

11. International Data Transfers

Some of our service providers may process information outside India.

Where applicable, we take reasonable steps to ensure that your information receives an appropriate level of protection consistent with applicable privacy laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page with a revised "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Jovika

Email: hellojovika@gmail.com

14. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Chh. Sambhajinagar, Maharashtra, India.

15. Consent

By accessing or using Jovika, you acknowledge that you have read, understood, and agreed to this Privacy Policy.