Refund policy

Last Updated: [DATE]

At Jovika, customer satisfaction is our priority. We want you to shop with confidence, knowing that if something isn't right, we're here to help. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return if the following conditions are met:

  • The return request is submitted within 7 DAYS of receiving your order.
  • The product is unused, unworn, and in its original condition.
  • The product is returned with all original packaging, tags, manuals, accessories, and invoices (if applicable).
  • The product is not damaged due to misuse, negligence, or improper handling after delivery.
  • The item falls under our returnable product categories.

We reserve the right to reject returns that do not meet these conditions.

2. Products Eligible for Return

Generally, the following products are eligible for return if they meet the eligibility criteria:

  • Home & Kitchen Essentials
  • Storage & Organization Products
  • Home Décor Items
  • Cleaning Accessories
  • Kitchen Tools & Gadgets

3. Non-Returnable Items

For hygiene, safety, and quality reasons, the following items are generally not eligible for return unless they are damaged, defective, or incorrectly delivered:

  • Personal care or hygiene-related products
  • Used or assembled products
  • Customized or personalized items
  • Gift cards or digital products
  • Products marked as "Final Sale" or "Non-Returnable"
  • Items damaged due to misuse or improper handling by the customer

The product description page may also specify if an item is non-returnable.

4. Return Timeframe

Return requests must be submitted within 7 DAYS of the delivery date.

Requests received after this period may not be accepted.

5. How to Request a Return

To initiate a return, please contact our customer support team with the following details:

  • Order Number
  • Full Name
  • Registered Email Address
  • Reason for Return
  • Photos or videos of the product (if damaged, defective, or incorrect)

Please contact us at:

Email: hellojovika@gmail.com

Our support team will guide you through the return process.

6. Return Approval

Once we receive your request:

  • We will review the information provided.
  • Additional photos or information may be requested if required.
  • If approved, you will receive return instructions.

Please do not send products back without receiving return approval, as they may not be accepted.

7. Return Shipping Costs

If the Return is Due to Our Error

We will bear the return shipping costs if:

  • You received the wrong product.
  • The product arrived damaged.
  • The product is defective.
  • Items are missing from your order due to our error.

If the Return is Due to Customer Preference

If you wish to return a product because:

  • You changed your mind
  • You ordered the wrong item
  • You no longer need the product

then the return shipping cost may be your responsibility.

The applicable return shipping charges, if any, will be communicated during the return approval process.

8. Refund Process

After we receive and inspect the returned product:

  • You will receive an email confirming the status of your refund.
  • If approved, your refund will be processed to the original payment method.

Refunds are issued only after the returned item successfully passes our quality inspection.

9. Refund Processing Time

Approved refunds are generally processed within 3 DAYS.

Please note that banks, credit card companies, UPI providers, and payment gateways may require additional time to reflect the refunded amount in your account.

10. Cash on Delivery (COD) Refunds

For Cash on Delivery (COD) orders:

  • Refunds will be processed via bank transfer, UPI, or another agreed payment method.
  • Customers may be asked to provide their bank account or UPI details to complete the refund.

11. Exchanges

We offer exchanges for eligible products in the following cases:

  • Damaged items
  • Defective products
  • Incorrect product delivered
  • Size or variant exchange (if applicable)

Exchange requests must be submitted within 7 DAYS of delivery.

Exchange availability depends on product stock.

If a replacement is unavailable, we may offer a refund or store credit, as appropriate.

12. Damaged or Defective Products

If your order arrives:

  • Damaged
  • Defective
  • Broken
  • Incomplete
  • Different from what you ordered

please notify us within 7 DAYS of delivery.

To help us resolve the issue quickly, please provide:

  • Order Number
  • Clear photos of the product
  • Photos of the packaging
  • A brief description of the issue

After verification, we will arrange a replacement, refund, or another appropriate resolution.

13. Cancellation Policy

Orders may be cancelled before they are shipped.

If the order has already been dispatched, cancellation may not be possible. In such cases, you may request a return after delivery, subject to this policy.

14. Refund Exceptions

Refunds may not be issued if:

  • The returned product is damaged due to customer misuse.
  • Original packaging or essential accessories are missing.
  • The return request is made after the return window has expired.
  • The returned product fails our quality inspection.
  • The product is listed as non-returnable.

15. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Jovika

Email: hellojovika@gmail.com