Terms of service

Last Updated: 29/07/2026

Welcome to Jovika ("we," "our," "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue using our website.

1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • You have the legal capacity to enter into binding agreements under applicable Indian law.
  • The information you provide is accurate, complete, and up to date.

2. Account Terms

If you create an account with Jovika, you are responsible for:

  • Maintaining the confidentiality of your account credentials.
  • Restricting access to your account.
  • Providing accurate and current information.
  • Updating your account details when necessary.
  • All activities carried out through your account.

We reserve the right to suspend or terminate accounts that contain false information, are involved in fraudulent activity, or violate these Terms.

3. Products and Services

We strive to ensure that all products displayed on our website are described accurately.

However:

  • Product colours may vary slightly due to screen settings.
  • Product dimensions and specifications may have minor variations.
  • Packaging may differ from images shown.
  • Product availability is subject to stock.

We reserve the right to discontinue or modify any product without prior notice.

4. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices are subject to change without prior notice.

We accept payments through authorised payment providers, including but not limited to:

  • Razorpay
  • Cashfree
  • PayU
  • Shopify Payments (where available)
  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Digital Wallets

Your order will only be processed after successful payment confirmation or, where available, confirmation of Cash on Delivery (COD).

If a pricing error occurs, we reserve the right to cancel the order and issue a full refund where applicable.

5. Order Acceptance

Placing an order on our website does not guarantee acceptance.

We reserve the right to:

  • Accept or decline any order.
  • Limit quantities purchased.
  • Cancel orders suspected of fraud.
  • Cancel orders due to pricing errors.
  • Cancel orders if products become unavailable.

If your order is cancelled after payment has been received, the applicable amount will be refunded to your original payment method.

6. Shipping and Delivery

We aim to dispatch orders within 7 days after successful payment confirmation.

Estimated delivery times are provided for guidance only and may vary depending on:

  • Delivery location
  • Courier partner
  • Weather conditions
  • Public holidays
  • Operational delays

Once your order has been handed over to the courier, delivery timelines are managed by the logistics provider.

Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries caused by incorrect addresses or contact details.

7. Returns, Replacements and Refunds

Our Returns and Refund Policy forms part of these Terms.

Generally:

  • Return requests must be submitted within 10 days of delivery.
  • Products must be unused, in their original condition, and include original packaging where applicable.
  • Certain categories (such as hygiene items, customised products, or other specified items) may not be eligible for return.
  • Approved refunds will be processed to the original payment method within 7 business days, subject to payment provider timelines.

Please refer to our separate Refund Policy for complete details.

8. Promotions and Discount Codes

From time to time, Jovika may offer promotional discounts or coupon codes.

Unless otherwise stated:

  • Promotions cannot be combined.
  • Coupons cannot be exchanged for cash.
  • Coupons may have expiry dates.
  • We reserve the right to cancel promotions at any time in cases of misuse, fraud, or technical error.

9. Intellectual Property

All content available on this website, including but not limited to:

  • Logos
  • Brand names
  • Product images
  • Graphics
  • Website design
  • Text
  • Icons
  • Videos
  • Software

is the property of Jovika or its licensors and is protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or exploit any content without our prior written permission.

10. Prohibited Uses

You agree not to use the website:

  • For any unlawful purpose.
  • To violate any applicable law or regulation.
  • To infringe the intellectual property rights of others.
  • To upload malicious software or viruses.
  • To interfere with website security or functionality.
  • To attempt unauthorised access to our systems.
  • To submit false, misleading, or fraudulent information.
  • To engage in abusive, threatening, or harmful behaviour towards our staff or other users.

Violation of these Terms may result in suspension or permanent termination of access.

11. Third-Party Links

Our website may contain links to third-party websites for your convenience.

We are not responsible for:

  • Their content
  • Their privacy practices
  • Their products or services
  • Any transactions you conduct with those websites

You access third-party websites at your own risk.

12. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Jovika disclaims all warranties, whether express or implied, including warranties relating to:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Continuous availability
  • Accuracy of information

We do not guarantee that the website will operate without interruption or error.

13. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Jovika, its owners, employees, affiliates, suppliers, and partners shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.
  • Our total liability, if any, shall not exceed the amount paid by you for the specific order giving rise to the claim.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

14. Indemnification

You agree to indemnify and hold harmless Jovika, its directors, employees, affiliates, and service providers from any claims, losses, damages, liabilities, costs, or expenses arising out of:

  • Your misuse of the website.
  • Your breach of these Terms.
  • Your violation of any applicable law.
  • Your infringement of any third-party rights.

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Updated Terms will be posted on this page with a revised "Last Updated" date.

Continued use of the website after changes become effective constitutes your acceptance of the updated Terms.

17. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from or relating to these Terms, your use of the website, or any transaction with Jovika shall be subject to the exclusive jurisdiction of the competent courts located in Chh. Sambhajinagar, Maharashtra, India.

Nothing in these Terms limits any rights available to consumers under applicable Indian consumer protection laws.

18. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Jovika

Email: hellojovika@gmail.com