Shipping policy

Last Updated: 29/07/2026

At Jovika, we are committed to delivering your orders safely, quickly, and efficiently. This Shipping Policy explains our order processing times, shipping methods, delivery estimates, and what to expect after placing an order.

1. Order Processing

All orders are processed within 1 hour after successful payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons, sales events, or holidays, processing times may be slightly longer.
  • Once your order has been processed and dispatched, you will receive a confirmation email and/or SMS with your tracking details.

2. Shipping Methods

We work with trusted courier partners to ensure reliable delivery across India.

Depending on your location, your order may be shipped via:

  • Delhivery
  • Blue Dart
  • DTDC
  • Xpressbees
  • Ecom Express
  • India Post
  • Other trusted logistics partners

The shipping partner will be selected based on your delivery location and service availability.

3. Delivery Timeframes

Estimated delivery times are:

Location Estimated Delivery
Metro Cities 5-7 BUSINESS DAYS
Tier 2 Cities 7-10 BUSINESS DAYS
Tier 3 & Rural Areas 7–10 BUSINESS DAYS

Please note that these are estimated delivery times and may vary due to factors beyond our control.

4. Shipping Charges

Shipping charges are calculated during checkout.

Examples:

  • Free Shipping on orders above ₹999
  • Orders below this amount will incur a shipping fee of ₹80

Any applicable shipping charges will be clearly displayed before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email
  • An SMS or WhatsApp notification (where applicable)
  • A tracking number
  • A link to track your shipment

You can also track your order by logging into your account on our website, if applicable.

6. Delivery Attempts

Our courier partners generally make 2–3 delivery attempts.

If delivery cannot be completed due to:

  • Incorrect address
  • Incorrect contact number
  • Customer unavailable
  • Refusal to accept the package

the order may be returned to us.

Additional shipping charges may apply if re-delivery is requested.

7. Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to:

  • Severe weather conditions
  • Natural disasters
  • Public holidays
  • Festivals
  • Government restrictions
  • Courier operational delays
  • Remote serviceable locations
  • High order volumes

We appreciate your patience and will do our best to keep you informed if delays occur.

8. Incorrect Shipping Information

Customers are responsible for providing accurate:

  • Name
  • Shipping address
  • Contact number
  • PIN code

We are not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided at checkout.

If you notice an error after placing your order, please contact us immediately at hellowjovika@gmail.com. We will make reasonable efforts to update the details before dispatch, but changes cannot be guaranteed once the order has been shipped.

9. Damaged or Missing Packages

If your package arrives:

  • Damaged
  • Opened or tampered with
  • Missing items

Please contact us within 7 DAYS of delivery.

To help us investigate quickly, please provide:

  • Your order number
  • Photos of the package and products
  • A brief description of the issue

We will review the case and work towards a suitable resolution in accordance with our Returns and Refund Policy.

10. Cash on Delivery (COD)

If Cash on Delivery is available:

  • COD availability depends on your delivery location.
  • Additional COD charges may apply, where applicable.
  • We reserve the right to disable COD for certain PIN codes or high-value orders.

11. International Shipping

Currently, Jovika ships only within India. We do not offer international shipping at this time.

12. Lost Shipments

If your tracking information has not been updated for an extended period or you believe your shipment has been lost, please contact us at hellowjovika@gmail.com.

We will coordinate with the courier partner to investigate and keep you informed throughout the process.

13. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Jovika

Email: hellowjovika@gmail.com